Return Period
You can request an exchange or a return within 30 days from the date of purchase.
What we accept
We accept exchanges and returns of products that are unopened and unused, in their original packaging. For hygiene reasons an opened product cannot be resold, so in that case only the two reasons listed below apply.
How to request it
To request an exchange, you must send an email to ventas@dskincare.cl indicating your order number and the reason for the exchange. We will confirm the return and the address to send the product to.
Return shipping cost
Return shipping is paid by the customer. We do not charge any additional restocking fee.
Defective packaging or order error
We accept exchanges or returns in the following cases:
- Defective packaging: When atomizers or dispensers arrive in poor condition. In this case, we will ask for photographic evidence or for you to bring the product to our office for review and replacement.
- Order error: If you received a different product than the one you ordered, you can request an exchange by contacting us via email.
Contact
If you have questions about our exchange policy, you can contact us via WhatsApp for faster assistance.